Fire Spares Direct carry substantial quantities of stock, spares and accessories and will notify you by email upon the progress of your order.

Most orders will be processed, dispatched and delivered within 3-5 working days. Some products can be delivered via Express delivery within 48 hours by request but there may be an additional charge.


Express delivery is available on orders placed before 11am Monday to Friday.


Urgent deliveries required within 24 hours need to be arranged through our sales office Monday to Saturday telephone 0044 (0) 191 4974298 and will depend upon product availability and your location. Extra charges may apply.

Special arrangements may be required if the weight of your product or combined products exceeds 25kgs or if any of the products are of a vulnerable nature. If necessary we will contact you to assist in the arrangement of these types of delivery.

If an order includes a mixture of products, goods will normally be dispatched only when the full order becomes available. Part deliveries can, however, be dispatched by request and back-order products will follow when they become available.

Fire Spares Direct reserve the right to delay any delivery due to stock or supply issues or due to unforeseen circumstances such as adverse weather conditions, breakdown, road conditions or industrial action. Fire Spares Direct will accept no liability for any costs, losses or expenses incurred due to a late or non-delivery.

Notification of non-delivery of goods should be notified to ourselves within 3 days from the date of dispatch. No allowance can be made for any claim of labour, transport charges or any consequential expenses unless agreed beforehand in writing.

Goods received in error or in an unacceptable condition should be notified to our sales office Monday to Saturday telephone 0044 (0) 191 4974298 and within 24 hours of delivery or as soon as practicable thereafter.